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Consumer Loan Underwriter - Call Center

Latham, New York
Job Type
2 Sep 2022
People Helping People

That is what Sunmark Credit Union is all about! We are looking for a new team member who can offer exceptional customer service, a positive attitude, and a desire to learn and grow.

We are hiring for our Consumer Loan Underwriter/Credit Consultant position in our Latham office/Call Center located at 1187 Troy Schenectady Road, Latham, NY 12110.

Our Consumer Loan Underwriter/Credit Consultant role focuses on customer service, underwriting, sales/referrals, and teamwork.

Why join the Sunmark Squad? Sunmark is a local credit union making a big difference in our community. For 85 years, we strive to build brighter financial futures and brighter communities. We build relationships with our members and look for solutions for all their financial needs through our Good Vibes culture. As a team member, you will find satisfaction in your career by assisting with our members finances, volunteering through our foundation team, and career growth opportunities.

Business Hours:

Monday-Wednesday 8-5pm, Thursday & Friday 8-6pm, Saturday 9-1pm.

(Must have availability to work within the hours listed) If an employee is scheduled for a Saturday, the employee will be scheduled for time off during the week.


This position is paid hourly on a biweekly basis, and is eligible for lucrative incentives based on sales/loan volume.

Job Summary:
  • Cross-sells all credit union services to qualified members whenever possible. Seeks to attain established goals on key products as assigned on a monthly basis.
  • Interviews loan applicants to inform members of current rates, policy requirements, and the lending services offered by the credit union. Receives and underwrites loan applications. Reviews, evaluates, and renders decisions on loans within the lending guidelines established by the Board of Directors, to include approvals, denials, and counteroffers. Ensures that applications are complete and that a decision is rendered within 10- 15 minutes of application. Ensures that all loan applications are thoroughly reviewed, including credit bureau reports, with the intent of maximizing approval options, including cross-sell opportunities. Communicate decision to branch personnel or member.
  • Serves members by providing information regarding services and programs offered by the credit union. Provides Wow! service in each interaction, promoting and participating in a sales and service culture consistent with the credit unions mission of exceeding member expectations. Verifies member identification prior to giving out information. Provides members with information or routes calls to the appropriate area. Researches and solves member questions, problems, and complaints regarding their account either by telephone, written, electronic correspondence or in person. Transacts business or refers members to the appropriate staff. Assists with the training of new staff.
  • Utilizes all available tools to increase penetration of credit union products and services. This includes, but is not limited to, outbound calls, attendance at community events, site visits to Community Business Partners, etc.
  • Opens and closes all types of accounts; accepts applications for membership and ensures that each card reflects the proper signatures.
  • Totals member transactions at the end of the day; completes balance report for departmental reporting, and submits work to Accounting department.
  • Performs other duties as assigned.
Knowledge and Skill Requirements:
  • High school graduate or equivalent and a minimum of 1 year credit union/banking experience with demonstrated sales ability;
  • Aptitude with figures and the ability to work well under pressure;
  • Above average interpersonal and communication skills;
  • Computer proficiency;
  • Ability to work with highly confidential information, to meet deadlines, to work well under pressure and a willingness to work flexible hours when required;
  • Ability to communicate effectively and professionally with others, including exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.
Sunmark Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

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  • Job Reference: 702585791-2
  • Date Posted: 2 September 2022
  • Recruiter: Sunmark Credit Union
  • Location: Latham, New York
  • Salary: On Application
  • Sector: Insurance & Superannuation
  • Job Type: Permanent