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Customer Experience Manager

Liverpool, Merseyside
£27,000 to £29,000
Job Type
2 Sep 2022
Customer Experience Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you. As our new Customer Experience Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of bars in our beautiful venue. The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue. The Empire Theatre is a 2381 seat theatre located in heart of Liverpool, presenting high-profile comedy, music, theatre and dance to a wide range of audiences. We're part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we ve grown into the world s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. You'll be joining the company at an exciting time as we prepare to bring back live entertainment in 2021. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture
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  • Job Reference: 702532973-2
  • Date Posted: 2 September 2022
  • Recruiter: Ambassador Theatre Group
    Ambassador Theatre Group
  • Location: Liverpool, Merseyside
  • Salary: £27,000 to £29,000
  • Bonus/Benefits: depending on experience
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent