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Customer Service Advisor

Location
Birmingham
Remote Working
Remote Working
Salary
£19,723
Job Type
Permanent
Posted
7 Sep 2022
Customer Service AgentsPermanent - 35 hours per week£19,723 (rising to £22,416 after completing 12 Months )Hybrid working ( can be fully remote subject to location )5th September Start About The Company:My client, a legal regulator based in Birmingham is looking to take on Customer Service Agents to join their team on a Permanent basis. This is a hybrid working position with only 1-2 days in the modern, recently refurbished office in the heart of Birmingham city centre, and the rest of the week home working.About The Customer Service Agent position:
  • Answers and resolves a high volume of calls, emails and correspondence with varied complexity from a range of customers, including the public and legal professionals. Ensures that queries are correctly answered on first contact where possible.
  • Undertakes an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way.
  • Works to set quality standards, targets, and service levels within a real time environment to deliver and enhance personal and departmental performance.
  • Maintains accurate records by logging and tracking all calls in a call management tool and ensures that all relevant systems are up to date.
  • Ensures that own knowledge is kept up to date and retained to enable correct information to be provided to stakeholders and adapts quickly and confidently to changes to processes and information / technical rules.
  • Uses skills and experience to handle calls with vulnerable stakeholders with empathy and resilience.
  • Resolves technical IT queries that stakeholders may have in relation to online systems.
  • Works collaboratively with colleagues in other teams/ departments to resolve customer queries and identifies ways to ensure continuous improvement in processes.
You do not have to be from a Customer Service or law background, but you do have to have a passion for Customer service and be proficient in I.T and using systems - a grammar and admin test will be given prior to interviews taking place. This will be an online test and at our Birmingham Pertemps office.This is a fantastic opportunity to start a career that can offer progression within a corporate environment. If you are interested in the above position, please "HIT APPLY" and upload your most recent CV. Thank you
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Details

  • Job Reference: 706416575-2
  • Date Posted: 7 September 2022
  • Recruiter: Pertemps Birmingham Commercial
    Pertemps Birmingham Commercial
  • Location: Birmingham
  • Remote Working: Some remote working possible
  • Salary: £19,723
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent