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Customer Services/Relationship Executive

Location
Abingdon, Oxfordshire
Remote Working
Remote Working
Salary
£20,000 to £22,000
Job Type
Permanent
Posted
6 Sep 2022
Hybrid (2 days in offices in Milton Park) My client is a market leader in specialist safety, health, and environmental technologies, well established, a global leader in developing solutions that push the boundaries of science and technology. Overview As a member of the Customer Relationship Team, you will be responsible for providing exceptional support and customer service to all customers.To be the first point of contact for the customer questions and liaise with other departments to ensure the customers needs are met and any issues managed through to resolution. You will be responsible for managing the following activities Processing customer orders via email and phone, ensure they are entered accurately on our ERP system meeting KPI targets. Managing the reception mailbox and team mailboxes and allocating work to the relevant team member. Provide exceptional customer service support via phone and email. Provide resolutions to customer where necessary within agreed timescales recording all contact and outcomes in CRM. Update the ERP and CRM systems as required to assist the smooth running of the department. Your Skills/Experience Excellent communication skills in both writing and verbal form Methodical approach to problem solving Ability to navigate ERP and CRM systems effectively Flexible attitude to work High level of attention to detail Willingness to learn our products for order loading Benefits and Hours of Work Hours are 8:30 to 17.00 Monday to Friday (NB first 4 weeks will be onsite training) Hybrid working 3 days working from Home Generous company pension/Company shares 25 days holiday plus your birthday off (3 days holiday purchase) 14 weeks paid maternity, paternity, adoption leave Cycle to work scheme Subsidised annual bus passes Annual train tickets payment scheme Eyecare scheme and Health cashplan Employee assistance programme Learning and development opportunities Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
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Details

  • Job Reference: 705689227-2
  • Date Posted: 6 September 2022
  • Recruiter: MP Jobs Ltd t/a MP Recruitment Group
    MP Jobs Ltd t/a MP Recruitment Group
  • Location: Abingdon, Oxfordshire
  • Remote Working: Some remote working possible
  • Salary: £20,000 to £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent