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First Line Support

Location
Bristol, Somerset
Salary
£10.76 Per Hour
Job Type
Permanent
Posted
7 Sep 2022

Customer Service Advisor - Eastville!!Pay Rate: £10.76phr Hours: 37.7 per week Monday-Friday Immediate StartTemp-Perm On Site Parking!Adecco are currently recruiting for a first line customer service support for our client based in Eastville. Our client are looking for someone on a temporary basis that is likely to go permanent for the right candidate. The main focus of the role is to provide initial troubleshooting of the issue reported and escalate through the appropriate channels. This is a great opportunity for someone with strong customer service skills and looking for their first office role. Benefits:

  • Eye vouchers
  • Shopping discounts
  • Pensions
  • 24/7 Counselling

Duties:

  • First point of contact for customers seeking technical assistance via phone, email, web chat, whatsapp and SMS
  • Documenting the issue raised by the customers
  • Escalating issues to appropriate departments
  • Answering incoming calls
  • Following up on outstanding issues reported and providing customers with updates
  • Providing exceptional customer service

The Individual:

  • Able to meet and exceed key performance indicators
  • Act professional at all times
  • Able to meet strict SLA's
  • Excellent verbal and written communication skills
  • Team player
  • Great customer service skills
  • Strong system knowledge.

If this role is of interest to you please apply now with your CV!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Details

  • Job Reference: 706414782-2
  • Date Posted: 7 September 2022
  • Recruiter: Adecco
    Adecco
  • Location: Bristol, Somerset
  • Salary: £10.76 Per Hour
  • Sector: I.T. & Communications
  • Job Type: Permanent