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Senior Payments Analyst

Atlanta, Georgia
Job Type
2 Sep 2022
Work Styles at Zoom

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

Were problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, youll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team

Zoom's Global Payments Team is looking to add a Senior Payments Analyst to the team. We're looking for a highly organized and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on your list. You will shape and drive payments strategy and operations to ensure optimal payment performance for a global ecommerce footprint.

About the Role

Strategic Initiatives:
  • Understand the existing business processes / ecosystem and help establish the next generation payment strategy.
  • Work with cross-functional teams to implement strategic programs that help improve authorizations, improve costs, and offer a greater outreach to customers.
  • Identify areas of improvement based on data analysis related to fraud, authorizations, costs and customer experience, and develop programs.
  • Participate in product development life cycles and provide insights related to payment flows.
Operational Activities
  • Work with data science to ensure accurate reporting of authorization rates / costs.
  • Support a variety of account and payment administration tasks relating to daily finance and client support queries
  • Reduce friction by bridging the gap between manual process and system improvements and bug fixes
  • Provide ad-hoc support & reports requested by other cross-teams
  • Establish and monitor payments Measurements that help develop tactics to improve payments performance, including supporting direct to consumer market launches across the globe
  • Help develop ad-hoc analysis, reports, presentations, and special projects for Senior Management
  • Track payment vendors and partners changes and payments industry trends using a variety of research resources
About You
  • Bachelor's Degree in Computer Science / Engineering / Applied Sciences.
  • Solid background in payment processing with a major merchant or payment processor.
  • Strong analytical skills including prior experience in development / data mining for business purposes.
  • Strong data skills Snowflake SQL / Tableau.
  • 5+ years' experience in a fast-paced technology company with knowledge of Finance, E-commerce, Customer Service-like processes.
  • Experience with payment processors like Stripe, Adyen, and PayPal.
  • Experience implementing alternate payment methods worldwide.
  • Experience with recurring payments preferred.
  • Great interpersonal and communication skills
  • Quick learner, problem solver, team player.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here () .

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  • Job Reference: 702623665-2
  • Date Posted: 2 September 2022
  • Recruiter: Zoom
  • Location: Atlanta, Georgia
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent