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Senior UCC Engineer

Location
London
Job Type
Permanent
Posted
6 Sep 2022

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large, and small.

In Technology Operations we are leading a global initiative to move all our colleagues onto Office365 (client and online) including the rollout of Intune, eCDN and voice for Teams. This work is well underway, and we are looking for experienced O365 engineers to set up and run our operations function for the Microsoft ecosystem.

The ideal person will have high energy, a genuine understanding of how to deliver operations working in collaboration with service desk, engineering and global incident, problem and change management leaders and staying closely aligned to our hosting and network operations teams.

Main Responsibilities

  • Implement, Support & Enhance O365 applications like SPO, EXO, Teams with Pearson DWS Architects

  • Accountable for maintaining Microsoft technology Evergreen roadmap as part of the Office 365 oversight along with preparation for change and communicating roadmap changes to other relevant teams

  • Continual service improvement to minimize the number of self-imposed outages - drive high quality change and release management through automation practices.

  • Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Pearson's global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform

  • Assist Pearson Architects in the development of a solution roadmaps, product catalogues and vision for applications supported.

  • Support and maintain key solution integrations, governance, and plugins.

  • Day to day process, documentation, KPIs and reporting.

  • Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects

  • Ensuring that key O365 product life cycles are understood, tracked, and communicated with appropriate remediation when required.

  • Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for O365, including the mobile platform.

  • Prepare KB articles and perform knowledge transfer to shift left the processes to helpdesk team

  • Work in collaboration with User experience delivery lead and help them prepare user communication guides

What do you need to bring to the role?

  • Excellent technical understanding of the end user landscape and impact on user experience

  • Experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory

  • An analytical mind and an eye for ongoing improvement - including experience building and implementing processes where improvements were needed from the ground up

  • Team orientated style of working

  • Knowledge of engineering best practices and processes - incident, change, problem, release

  • Previous engagements with large programme teams, service transition etc

  • Time zone flexibility and experience of working in a globally distributed organization

  • Broad thinker who likes to solve problems and is able and willing to step outside their comfort zone to the benefit of the wider team. Can see where there is a problem or issue and speaks up

Technical Skills and Abilities (Minimum):

High level of experience and in-depth technical knowledge of Microsoft Office 365 Product Suite and delivering global End User Office 0365 service solutions in an ITIL managed environment.

In-depth technical administration knowledge and +5 years' experience in an engineering role. Candidate must have at least one area of O365 mentioned below as their core skill set:

  • OneDrive for business & SharePoint Online

  • Exchange Online

  • Teams

Technical Skills, Experience and Abilities (Must have):

  • Advanced PowerShell scripting

  • Azure, Active Directory

  • O365 Admin center

  • Microsoft Defender

  • Technical support and root cause analysis

Preference would be given to candidates with experience on one or more of tools in a large enterprise:

  • Jira

  • Power Platform

  • Sharegate

  • BitTitan

Competencies

  • Professional written and verbal communication skills

  • Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams.

  • Positive attitude and passion for good customer service and user experience

  • Ability to collaborate across globally dispersed teams

  • Excellent analytical and problem-solving skills

  • Excellent time management and organizational skills

Educational & Professional Qualifications

  • Bachelor's degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience.

  • Microsoft Certifications preferred.

  • ITIL Foundation or higher is an advantage.

Primary Location: US Remote

Work Locations:

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by
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Details

  • Job Reference: 705552534-2
  • Date Posted: 6 September 2022
  • Recruiter: Pearson
    Pearson
  • Location: London
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent