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Turndown Attendant (On Call - Cloister) - Sea Island

Location
Hortense, Georgia
Posted
10 Sep 2022

Basic Job Function:
Provide friendly, attentive, service ensuring that the freshening of guest rooms and turndown of guest beds are accomplished in a timely manner. Ensure that guest rooms and public areas meet our high standard of cleanliness and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:
Previous hotel housekeeping experience preferred
Excellent communication skills, both written and verbal
CPR certification preferred
First Aid certification preferred
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Arrange bed linens and supply candy and card according to hotel standards
Empty and clean all ash trays and trash cans
Ensure that all room service trays and dishes are removed and that in room amenities are fresh or discarded
Ensure that all guests clothing is neatly folded and shoes paired
Turn on bed side lamp and adjust bedroom and bathroom lighting
Freshen bathrooms, replacing used items and arranging guest items
Close all sheers and black out drapes and or curtains
Replace used amenities, glasses (with caps) note pads, stationery etc.
Read the worksheets accurately to ensure that the turndown provided is appropriate for the number of guests in the rooms
Ensure that guest rooms are properly supplied
Ensure that all worksheets are completed fully and completely prior to handing them to the supervisor at the end of the shift
Ensure that all keys and pagers are signed out and in and handled in a secure fashion
Ensure that all guest items are handled cautiously and ensure that all doors are locked after the service is complete
Ensure that all housekeeping supplies are returned to their correct location and that carts are cleaned in preparation for the following shift
Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy

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Details

  • Job Reference: 708334175-2
  • Date Posted: 10 September 2022
  • Recruiter: Sea Island
  • Location: Hortense, Georgia
  • Salary: On Application