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Welsh Speaking Customer Service Advisor

Location
Cardiff, South Glamorgan
Salary
£22,000 to £24,000
Job Type
Permanent
Posted
7 Sep 2022

Page Group are exclusively partnered with a fast growth medical healthcare business in Cardiff to recruit a Customer Service Advisor (Welsh Speaking)

They offer the option to customers to communicate in Welsh.

Please apply below!

Client Details

The client is a fast growth manufacturing organisation based in Cardiff who have a large network of Welsh customers.

Their customer like to do business in Welsh hence the need for a Welsh speaking individual.

The organisation has had year on year growth for the last 5 years and there's plenty of opportunity for development and progression.

Free on site parking - Cardiff

Description

This is a Monday to Friday business hours position with a salary of up to £26,700. You can also earn a £1,500 bonus based on meeting your KPI's.

This role is to maintain the smooth running of the customer service function in both English and Welsh, providing the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers' expectations and fulfilling their needs in a safe and timely manner.

Reporting to the Customer Centre Manager this Senior Customer Service Advisor role is to ensure all customer orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations.

The majority of our customers are individual patient customers who we supply products to on a prescription basis through our Home Delivery Service, similar to that of a pharmacy. We are proud to offer the option to communicate in Welsh with all customers.

KEY DUTIES

Prescription Processing Inbound Customer Contact Proactive Order Delivery Monitoring Product & Account Administration Customer Complaints and Compliments Staff Management, Training and Development of Customer Services

Profile

  • MUST be fluent in Welsh
  • Ideally you will have a strong background in customer services
  • Confident communicator

Job Offer

  • Salary up to £24,000
  • £750 bonus
  • 5% pension
  • Healthshield cashplan
  • 23 days holiday (increasing to 28 with length of service) plus Bank holidays.
  • 3x Life Assurance
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Details

  • Job Reference: 705733944-2
  • Date Posted: 7 September 2022
  • Recruiter: Page Personnel Finance
    Page Personnel Finance
  • Location: Cardiff, South Glamorgan
  • Salary: £22,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent